Return and Shipping Policy

Terms and Conditions

SHIPPING POLICY

As Purcell Studios glass art and jewelry is handmade to order, please expect 3 to 5 business days for your jewelry to be made and shipped.

All orders are mailed through Canada Post using standard shipping (usually 3 business days). Standard shipping does not include insurance if your item gets lost of damaged during the delivery process. Purcell Studios is not responsible if your item gets lost or damaged during the delivery process.

Free shipping is offered for orders over $75, use the discount code ‘purcell’ at checkout

RETURN POLICY

Your satisfaction means the world to me. Purcell Studios offers high quality products at an affordable price. But accidents happen and in that case I will do my best to make it up to you!
If you are not entirely satisfied when receiving your item, please contact me within 14 days of delivery. I will accept a return or exchange if the item is sent back in its original condition within 30 days of delivery. Please note that each piece of jewelry is handmade and one-of-a-kind and therefore no one piece can be replicated to match another.  Given the nature of our art being made with glass, know that it is not indestructible. Please treat your Purcell art with care and respect.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.